Frequently asked questions
Got questions? We’ve got you. Here’s everything you need to know about orders, memberships, and events.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
However, all sales are final; because many of our items are limited drops, we do not accept returns or exchanges at this time.
If your item arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Memberships
What does the membership include?
Memberships gives you early access to events, discounted ticket pricing, and a say in what we do next, from book picks to event ideas. Members also receive additional perks at select events.
Can I cancel my membership anytime?
Yes, you can cancel your membership at any time. Your benefits will remain active until the end of your billing cycle.
Will the membership price increase?
Founding members lock in their rate. Any future price changes will only apply to new members.
Events
How do I reserve a spot for an event?
All event tickets are available through our Events page. Once you purchase your ticket, your spot is reserved.
Are event tickets refundable?
Due to limited capacity, all event ticket sales are final. If you’re unable to attend, you may transfer your ticket to someone else.
Do I need experience to attend events?
Not at all. Most of our events are beginner-friendly and designed to be welcoming for everyone.
Community
How do I join the community?
You can join our free Discord community to connect with others, stay updated, and be part of the conversation.
What’s the difference between free and paid membership?
Our free community gives you access to chats and updates, while membership offers priority event access, discounted pricing, and a more involved role in shaping the club.